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Store Policy

Exchange or Store Credit Only within 14 days with original receipt & items are in original packages and tags still attached.  


Please allow 1-2 business days for processing and handling.

Final Sale, Clearance and Style box:

All Sale Items and Style Boxes are Final. No Returns on Sale Items or Style boxes.

The term "Final Sale" means an item can not be returned or exchanged.

 Defects or Damaged Items:

Upon receipt, please inspect your order immediately.
Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. All defects and issues must be notified by email or call within that 3 day window, and must include order number and images of the issue.

We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it.

 Exchanges/Store Credit:

The item you return must meet all of the return guidelines listed above.

Ship your return item back. Please make sure you include original packing receipt is in the package plus your name and contact information, also add weather you are wanting exchange or store credit. Please allow up to 3-5 days for us to contact you back letting you know we have received your item.

Being that we always offer free shipping over $150 to you, we do not provide free return shipping. If possible utilize the mailer bag for clothing and utilize the original box for shoes when possible. Feel free to ship your orders back with the carrier of your choice.

Customers: Please send your returns to:

Uptown Casuals

3 Broadway St. W.

Yorkton, SK.

S3N 0L3

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